When will a decision be made ?

Your caseworker will try to make a decision on your case within 33 working days from the date of your application. You will be informed of the decision in writing.


If a full housing duty is accepted, we will continue to provide you with temporary accommodation until settled accommodation can be found for you.


If we make a decision that you do not meet all of the homelessness criteria then we do not have a duty to find you a housing association home. We do, however, have a duty to give advice and information on what other housing options may be available to you, for example, getting a deposit bond for private rented accommodation.



What if I disagree with your decision?


If you disagree with the decison that has been made on your case, or the suitability of accommodation offered to you, then you have a right to request a review. Further information on how to ask for a review will be sent to you with your decision letter. You will need to send your request in within 21 days from when you received your decision letter, or offer of accommodation letter.


The review will be carried out by an independent consultant who will not have been involved with the orginal decision on your case.


A decision will be reached normally within 8 weeks from the date of reequest for a review, however, it is anticipated a decision would be made before this.


You, or a representative on your behalf, will be invited by letter, to provide any further additional information or evidence that you wish the consultant to consider.


You will be informed of the decision in writing.



Contact Us


The first step you need to take is to contact the Homeless Section at Gwynedd Council here.

Homeless Advice Booklet


By Gwynedd Council